Privacy Policy

Last updated: 20 July 2026

At The H2O Water (theh2owater.co.za), we are committed to protecting your personal information and ensuring your privacy. This policy outlines how we collect, use, and safeguard your data in compliance with relevant data protection laws, including the Protection of Personal Information Act (POPIA).

1. Information We Collect

We collect personal information when you place an order, request cooler maintenance, inquire about corporate event water, or subscribe to our updates. This includes:

Personal Details: Name, email address, phone number, and delivery address.
Payment Information: Payment details processed securely through our trusted third-party payment gateways.
Technical Data: IP address, browser type, and usage patterns via website cookies.

2. How We Use Your Information

We use your information to:

Process and deliver your orders for water bottles, coolers, and custom event branding.
Schedule and provide cooler maintenance and sanitization services.
Send transaction updates, delivery confirmations, and customer support communications.
Share promotional offers, updates, and news (only with your consent).

3. Data Protection & Storage

We implement strict security measures to keep your data safe. We do not sell, rent, or trade your personal information to third parties. Data is shared only with service providers directly involved in fulfilling your orders (e.g., payment processors and delivery couriers).

4. Your Rights

You have the right to:

Access, update, or correct your personal data.
Request the deletion of your personal details from our records.
Opt out of marketing communications at any time by clicking “Unsubscribe” or contacting us directly.

For privacy-related inquiries, contact us at theh202023@gmail.com